FAQ


What's the difference between Prima and other projectors? 

Prima packs more power, more features, and more entertainment into a smaller package compared to other projectors. Take a look at the stats below to see how Prima measures up. 

We took a look at different projectors and here’s why Prima is a notch above the rest.

What are ANSI Lumens, and why do I need 200?  

Lumens are the unit of measurement for brightness. Because projectors create images by casting light onto a surface, the brightness of the projection has a direct impact on the quality of the picture. The more lumens a projector can cast, the better the picture quality.

Most portable projectors are not made to be used as entertainment systems, so they commonly have poor brightness (as few as 40 lumens). Top portable projectors boast 100 lumens, while Prima goes above and beyond with 200 lumens to achieve the best contrast.

What is the optimal projection size?

Prima can project up to 200 inches without any loss in quality. That means that you can project to any size under 200 inches and experience the same 1080p HD video quality.

Is Android 7.1 outdated?

Android 7.1 is the most updated software for this class of pocket projectors. 

Can I get through a whole movie with Prima? 

Yes. Prima’s battery allows for 3 hours of continuous video playback, guaranteeing it will last through almost any movie. If you’re at home, you can keep Prima connected to a power source and enjoy uninterrupted playback 24/7.

How do you use Prima? 
Prima is much like your smartphone. It has intuitive touch controls on its screen that allow you to easily access all of its features. Prima also comes with a remote control which lets you use Prima much like a smart TV.

Connect your devices to Prima via Bluetooth. Once paired, Prima will project whatever is on your device’s screen. You can also connect your devices by plugging directly into one of Prima’s ports.

Can I take Prima on an airplane?

Yes, you can put Prima in your checked bag or carry-on bag. It has a 5200 mAh battery, which is similar to that of a normal smartphone.

However, because Prima is an electronic device with WiFi connectivity, you may be restricted from using it on the aircraft at certain times (as determined by your airline).

Which power outlets is Prima compatible with?

Prima is compatible with 110V to 240V outlets.

How do I connect to Bluetooth?

To pair with a device using bluetooth:
- Make sure that your speaker or headphone is set to pairing mode.
- Make sure that the toggle button is on.
- Select the device you want to connect from Available devices.
Also, if you are using bluetooth and screen mirroring simultaneously, make sure that you connect via bluetooth first then perform screen mirroring.

How do I stream YouTube?

YouTube is a native app found in your App center. If you are having difficulty connecting to YouTube, make sure that you are connected to a wireless network.
If it is still unresponsive, please try to turn off and on your projector, go to app center, and choose Youtube.
We recommend that you use screen mirroring function to use Youtube or Netflix, so you can easily log in from your account and directly stream content

The image is blurry or not clear – what can I do?

 There are two issues why you are seeing blurry images:
- The projector is not in focus. You can adjust this by pressing the top and bottom of the projector until the picture turns in to square projection.
- The projector is offset from plane or angle. You can move the projector so that it is both 180degrees and on an even plane with the screen.

What is the expected lamp life?

Lamp life is 20000 hours – at least 5 years of regular use. 

Does Prima work with PowerPoint or Excel presentations?

Yes! You can use screenshare/ eshare via your phone, or use Prima's internal storage.

What are the power plug specifications?

Power adapter plug size is DC 4.0 x 1.7 mm (Out diameter is 4.0 mm, the inner diameter is 1.7 mm). Input: AC 100-240V 50/60Hz, Output: DC 5V 3A.  

What is the frame rate? 

Roughly 30-40ms.

Do you ship outside of the US? 

Yes, we offer FREE standard worldwide shipping.  

How long does it take to ship?

 Hello! It would usually take 10-17 business days from the time we send this to the courier for standard shipping, and 3-5 business days from the time we send this to DHL for DHL express shipping. This of course still depends on your location.

Does Prima Projector have product warranty? 

Yes, we have a one-year product warranty. Should you have any issues with your projector, feel free to reach out to the friendly folks from our customer support team.

How can I contact Prima customer support?

You can reach out to our customer support team by sending an e-mail to support@primaprojector.com.